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Privacy Policy

What does Factory Buys Direct do with my personal information?

Factory Buys Direct uses personal information to enhance the overall shopping experience by providing you with better customer care. Positive customer identification allows us to contact the customer and ensure all their needs are met and handled appropriately and accurately. All personal information that we acquire is provided by each individual customer. It is this personal information, given to us by the customer, which allows Factory Buys Direct to provide knowledgeable support by our customer care team. Benefits you may receive by allowing us to keep your personal information on hand include:

  1. A Personal Internet Account- You will be identified by Factory Buys Direct every time you log in with your personal customer number so in the future you will save time by not having to submit your information again.
  2. Traceable Product Delivery- You will be able to track the location of your shipment through our online tracking system.
  3. Order Status Updates- You will receive order status updates through email notification, including order-confirmation and order-shipped.
  4. Updates on Internet Specials- You will receive updates on Internet specials you have requested, and invitations to join our Sweepstakes and giveaways.
  5. Personalized, Knowledgeable Customer Care - Our customer care team will be able to assist you promptly and accurately by identifying you and your preferences.

Will Factory Buys Direct sell my email address?

NO! Factory Buys Direct will not sell, trade, share or rent your email address to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer care support, and to update you on Factory Buys Direct Internet specials that you have requested.

Email Newsletter Permission Statement

When you sign up for our email deals newsletters you will receive weekly email updates about our deal of the week, holiday sales, clearance promotions, exclusive free shipping offers, plus coupon codes! You can unsubscribe at any time by logging into your account on our website and clicking unsubscibe from email newsletters or by clicking unsibcribe on any email we send you.

Questions & Phone Orders

Contact Us

Headquarters, Customer Care
2701 Industrial Drive
Bowling Green, Kentucky 42101

Shop with Confidence

Shop with Confidence

Customer Satisfaction Guaranteed!

30 Day Moneyback Guarantee

30 Day Money back Guarantee

If you are not satisfied with an item that you have purchased, you may return it within 30 days from the date received.

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