Loading... Please wait...

Privacy Policy

What does Factory Buys Direct do with my personal information?

Factory Buys Direct uses personal information to enhance the overall shopping experience by providing you with better customer care. Positive customer identification allows us to contact the customer and ensure all their needs are met and handled appropriately and accurately. All personal information that we acquire is provided by each individual customer. It is this personal information, given to us by the customer, which allows Factory Buys Direct to provide knowledgeable support by our customer care team. Benefits you may receive by allowing us to keep your personal information on hand include:

  1. A Personal Internet Account- You will be identified by Factory Buys Direct every time you log in with your personal customer number so in the future you will save time by not having to submit your information again.
  2. Traceable Product Delivery- You will be able to track the location of your shipment through our online tracking system.
  3. Order Status Updates- You will receive order status updates through email notification and text messages, including order-confirmation, order-shipped, out for delivery, and delivered.
  4. Updates on Internet Specials- You will receive updates on Internet specials you have requested, and invitations to join our Sweepstakes and giveaways.
  5. Personalized, Knowledgeable Customer Care - Our customer care team will be able to assist you promptly and accurately by identifying you and your preferences.

Will Factory Buys Direct sell my email address or phone number?

NO! Factory Buys Direct will not sell, trade, share or rent your email address or phone number to anyone. We believe that your email address and phone number are personal and should be kept that way. We use your email address and phone number to provide you with better customer care support, and to update you on Factory Buys Direct Internet specials that you have requested.

Email Newsletter Permission Statement

When you sign up for our email deals newsletters you will receive weekly email updates about our deal of the week, holiday sales, clearance promotions, exclusive free shipping offers, plus coupon codes! You can unsubscribe at any time by logging into your account on our website and clicking unsubscibe from email newsletters or by clicking unsibcribe on any email we send you.

Automated Information Collection

We may connect information collected automatically with information we already have about you in order to identify you as a Factory Buys Direct guest. If we are able to identify you as a Factory Buys Direct's guest we may, for example, link your activity on our website to your activity in a Factory Buys Direct's mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.

Your Choices

To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to Factory Buys Direct websites or apps, or your interaction with advertisements for Factory Buys Direct delivered by Factory Buys Direct

The opt-out tool described above is Cookie-based. Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Questions & Phone Orders

Contact Us

Headquarters, Customer Care
2701 Industrial Drive
Bowling Green, Kentucky 42101

Shop with Confidence

Shop with Confidence

Customer Satisfaction Guaranteed!

30 Day Moneyback Guarantee

30 Day Money back Guarantee

If you are not satisfied with an item that you have purchased, you may return it within 30 days from the date received.

Avenger
Duluth Forge
Cedar Ridge
ProCom Heating
Lost River
HearthSense
Englands Stoves
Factory Buys Direct
Summers Heat